Complaints

Our customers are our number one priority, and we strive ensure that you are pleased with the service that we provide at all times. If this should not be the case, we would encourage you to raise a ticket via our client portal directed to our accounts department. One of our team will respond and start work to put things right within 1 business day. Should you for any reason be unhappy with their resolution, you may at any time request that your case be escalated to one of our management team for further review. We endeavour to fully resolve any issue brought to our attention within 5 business days.

Snail Mail

If you'd like to do something the old fashioned way we're still happy to receive things in the post at the following address

Rayner.co Website Design & Hosting Ltd
Newhaven Close
Cromer
Norfolk
NR27 0BD

Company No. 08563698

Sales & Enquiries

If you're an existing customer, you can raise a ticket via your my.rayner.co account.
Alternatively, you can also reach us by telephone on 07792 526174 with any sales or accounts related queries you may have.

Alternatively you may contact us by email on sales@rayner.co

Technical Support

Log into your my.rayner.co account any time 24/7. Just click Open Ticket. You can normally expect to hear back from us in a few short minutes - where possible we strive to always reply within 1 hour.

Abuse/Spam Reporting

To report spam originating from our network, or any other abuse related to a Rayner.co customer, you may contact us by email on abuse@rayner.co