Frequently Asked Questions
Can I build my site in any language?
Yes you may have your website in any language!
Can I get root access?
Unfortunately No, root access is not available on any of our hosting plans.
Can I host more than one domain?
Yes! Our Unlimited hosting plan is able to host as many sites
from the same account for no additional fee! Please note the unlimited plan is not for resellers this is fo your own sites only.
For reseller prices please contact us
Can you design my site?
Yes we offer a full bespoke web site design service.
See our Web Design
page or contact us
Do you have a resource policy?
Yes, this can be viewed
Do you offer shared SSL?
Yes, every web hosting account has shared SSL (secure certificate)
included free of charge, enabling you to conduct secure transactions on
your web site. Dedicated SSL certificates (custom certificates for your
domain name) are also available for a small annual fee.
Do you provide webmail?
Yes, webmail is provided with every hosting account, ensuring that
wherever you are, you are able to check your emails providing you have a
connection to the Internet.
What if I outgrow my hosting plan?
If you outgrow your current hosting plan we can upgrade you to an alternative plan.
We will warn you if you approach the limits of your plan and suggest the right plan for you.
What servers do you run?
Your account will be created on a server which is part of a large
grid of servers. The grid is designed to auto-heal - so if the physical
server your site is on experiences a hardware failure, your site will
automatically be moved to a standby server within 3-5 minutes. The
servers across the grid are all at least Quad Core Intel Xeon servers
with up to 16GB RAM.
When will my account be set up?
Within 24 hours, usually much quicker.
You should normally receive your login details
within 2 hours after your payment has been processed!
If you have still not received them
after 24hours please contact us.
Will my sites be backed up?
Accounts are backed up daily, weekly and monthly. Additionally, a
"Backup Manager" is included in each hosting plan and you may use this
to back up files to your local computer.
We would recommend that you perform local backups,
as the automated backups are strictly speaking
for the purposes of full server restoration,
and as per our terms, we do not guarantee the availability of our backups.