99.9% Uptime Guarantee

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If your site isn't available for at least 99.9% of a calendar month, we will credit your account in line with the following scale:

• 0 Minutes - 45 Minutes of Downtime (100% - 99.9%) - No Credit
• 45 Minutes and 3 hours 30 mintes of Downtime (99.9% - 99.5%) - 10% Credit
• 3 Hours 30 minutes and 7 hours 15 minutes of Downtime (99.5% - 99%) - 15% Credit
• 7 Hours 15 minutes and 14 hours 30 minutes of Downtime (99% and 98%) - 25% Credit
• More than 14 hours 30 minutes of Downtime (less than 98%) - 100% Credit

The uptime guarantee excludes any scheduled maintenance, and is for unplanned outages only. Credits are issued to your account which can be applied to future invoices, refunds are not processed.